Warranty Coverage

Aerthom India stands behind the quality and craftsmanship of every product we sell. Each Aerthom product comes with a limited warranty covering defects in materials and workmanship under normal residential or commercial use. The warranty period varies by product category:

• Desk Frames & Structural Components: 5-year limited warranty
• Chair Frames & Bases: 5-year limited warranty
• Motors & Electronics: 3-year limited warranty
• Upholstery & Cushioning: 2-year limited warranty
• Accessories & Add-ons: 1-year limited warranty

The warranty period begins on the date of delivery as confirmed by your order tracking or delivery receipt.

What Is Covered

This warranty covers defects that arise from the manufacturing process under normal use conditions. Specifically, the warranty covers:

• Structural defects in frames, joints, or load-bearing components that affect the product's intended function.
• Premature failure of motorized height-adjustment mechanisms, control panels, or electrical components due to manufacturing defects.
• Significant peeling, delamination, or warping of desktop surfaces that occurs under normal indoor conditions.
• Defects in chair upholstery stitching, seams, or cushion fill materials that cause failure under normal use.
• Gas cylinder or caster failures that prevent normal operation.

What Is Not Covered

This warranty does not cover damage or deterioration resulting from:

• Normal wear and tear, including fading, scratching, or minor surface abrasions from everyday use.
• Misuse, abuse, neglect, or failure to follow the care and assembly instructions included with the product.
• Unauthorized modifications, alterations, or repairs performed by anyone other than Aerthom or our authorized service partners.
• Damage caused by accidents, impact, spills, stains, excessive moisture, direct sunlight, or extreme temperatures.
• Damage resulting from improper assembly, use on uneven surfaces, or exceeding the stated weight capacity of the product.
• Natural variations in wood grain, bamboo texture, or colour, which are characteristic of natural materials and do not constitute defects.
• Products purchased from unauthorized resellers or third-party marketplaces.
• Damage during transit for customer-arranged shipping (returns or relocations).
• Power surges, voltage fluctuations, or use with incompatible power supplies for motorized products.

Filing a Warranty Claim

To file a warranty claim, please contact our customer support team with the following information:

1. Your order number and the date of delivery.
2. A detailed description of the defect or issue you are experiencing.
3. Clear photographs showing the defect, including close-up shots and wider views of the affected area. For motorized issues, please include a short video demonstrating the problem.

Submit your claim via email to support@aerthom.com. Our warranty team will review your claim and respond within 5 business days with a determination.

Warranty Resolution

If your warranty claim is approved, Aerthom India will, at our sole discretion, resolve the issue through one of the following methods:

• Repair: We will repair the defective component or arrange for an authorized service partner to perform the repair at no cost to you.
• Replacement Part: We will ship a replacement component (such as a motor, control box, gas cylinder, caster, or armrest) free of charge.
• Full Replacement: If the defect cannot be repaired and a replacement part is not available, we will replace the entire product with the same model or a comparable alternative.
• Refund: In cases where neither repair nor replacement is feasible, we may offer a pro-rated refund based on the remaining warranty period.

Aerthom India will cover the cost of shipping for warranty repairs and replacements within India.

Care & Maintenance

To keep your Aerthom products in excellent condition and ensure warranty validity, please follow these care guidelines:

• Wipe desk surfaces regularly with a soft, dry or slightly damp cloth. Avoid harsh chemical cleaners, abrasive pads, or bleach.
• Keep furniture away from direct sunlight and heat sources to prevent fading, warping, or cracking.
• Use coasters and desk mats to protect surfaces from hot items, moisture rings, and scratches.
• Tighten hardware (bolts, screws, caster mounts) periodically to maintain structural integrity.
• Do not exceed the stated weight capacity for desks, shelves, and seating products.
• For motorized standing desks, ensure the power cable is connected to a stable power outlet. Avoid using extension cords or power strips that may cause voltage fluctuations.
• For mesh and fabric chairs, vacuum upholstery regularly and attend to spills immediately with a clean, dry cloth.

Limitation of Liability

This warranty is the sole and exclusive warranty provided by Aerthom for its products sold in India. To the fullest extent permitted by law, Aerthom shall not be liable for any incidental, consequential, or indirect damages arising from the use of or inability to use any product, even if advised of the possibility of such damages. Our total liability under this warranty shall not exceed the original purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights under the Consumer Protection Act, 2019 and other applicable Indian laws, which are not affected by this warranty.

Contact Us

For warranty inquiries, claims, or product support, please reach out to our team:

Aerthom India
Email: support@aerthom.com
Website: aerthom.in